The Victorian Government has announced an increase to the passenger levy from $1 to $1.05 (excl. GST) per trip from 1 July 2021. Cabcharge have organised changes to the FAREWAYplus meter app to reflect the levy adjustment. To ensure the update is downloaded and activated correctly, please follow these steps anytime after midnight tonight: End shift (log off) on EFTPOS PIN […]
Category Archives: Notices
Make it personal with MY DRIVER The My Driver feature on our Silver Top app allows passengers to personalise their travel experience, by choosing you for every trip! Whether they make a booking with Silver Top or hail you on the street, you can ensure your passenger becomes a loyal customer. HOW IT WORKS: […]
Driver Fatigue Management Reminder Driver fatigue management is critical in providing a safe passenger transport. It also ensures your own safety and that of other road users and pedestrians. All Silver Top Drivers and Operators must be aware of their responsibilities and obligations to manage the risks associated with driver fatigue. The system change took effect on Sunday, June 13, […]
To ensure the timely processing of all your Cabcharge dockets, please lodge them within 2 weeks of the completed job date. Dockets may be rejected if lodged after this recommended period. Click to view Cabcharge Docket Guidelines.
While we are pleased to resume face to face service, the safety and well-being of our Driver Operator partners and staff remains our priority.WHEN VISITING THE OFFICE, PLEASE: Wear a fitted face mask at all times. Check-in using the provided QR code at Reception. Adhere to the physical distancing markings on the floor. Maintain minimal contact with […]
Driver Fatigue Management Update and Reminder Driver fatigue management is critical in providing a safe passenger transport. It also ensures your own safety and that of other road users and pedestrians. All Silver Top Drivers and Operators must be aware of their responsibilities and obligations to manage the risks associated with driver fatigue. A system change will take […]
The Victorian Government’s Circuit Breaker Business Support Package is available to assist small to medium businesses and sole traders, impacted by the current lockdown. We are pleased that the Taxi industry has been listed as an eligible sector (Transport) which means this financial support may apply to you. Click here for more information and how to apply. We do suggest […]
Antibacterial sanitising wipes will now replace your multipurpose cleaning spray. After reviewing our cleaning supplies, we have now replaced the multipurpose cleaning spray to sanitising wipes. The wipes will be more efficient for sanitising all high-touch surfaces after every trip and will ensure that you are better protected when handling or exposed to cleaning products regularly. The […]
We know that the Victorian lockdown has hit hard and will severely impact us all this month. Throughout the COVID-19 pandemic, we have continued to support you the best way we can. While we are working with the Government and lobbying for more financial support for all our Operator and Driver partners, we want to […]
To ensure the well-being of our staff and Driver Operator partners, there will be no visitor access to the Collingwood Reception/Administration area from today until further notice. Our Reception, Fleet Services and Compliance team will still be available for all administrative enquiries via phone 8413 8111 or email.(Monday to Friday 8am to 4.50pm. Weekends Closed.) Dockets can continue to be lodged in […]