COVID-19 Reminders for you Vaccination Program:Did you know you can now book your COVID vaccine appointment online?To book an appointment at a vaccination clinic near you, visit: https://portal.cvms.vic.gov.au/ Financial Help:Services Australia has financial help available if you are affected by COVID-19.Payment you may be able to get depends on your situation.For more information about what payments you […]
Category Archives: Notices
Here we go again…we’ll see you soon! To minimise any risk to Drivers and staff, our Collingwood Reception area will be closed to all on site visitors from tomorrow, Friday 6 August until further notice. Our Fleet Services, Account and Compliance teams are still working in the office and are available for all administrative enquiries via phone or email. […]
Our Reception has reopened today and we are pleased to resume face to face service again. The safety and well-being of our Driver Operator partners and staff however, remains our priority. WHEN VISITING THE OFFICE, PLEASE: Wear a fitted face mask at all times. Check-in using the provided QR code at Reception. Adhere to physical distancing and […]
To eliminate processing errors and ensure timely payments to you, we have updated the way in which an Account job subsidy (incentive) is processed. Please read the below instructions carefully: You will no longer be required to add the authorised subsidy amount to the meter fair. Instead, you will be sent a follow-on job to complete. This will […]
We are excited to welcome V/Line as a NEW Account client. From today, 23 July 2021, Silver Top Taxi will provide transport services to V/Line staff, passengers and contractors across the state. V/Line is a significant account that we are so proud to have secured. We are working hard to increase work for you, our Driver partners and […]
The Victorian Government have just announced new support payments available to businesses and sole traders affected by the current five-day lockdown. We are hopeful that the new grants will offer valuable assistance to you, our partner Operators during this time. Read more: Cash Support For Victorian Businesses During Lockdown | Premier of Victoria We understand that applications can be made through […]
We’re still here – Just give us a call! To minimise any risk to Drivers and staff, our Collingwood Reception area is closed to all on site visitors from today, Friday 16 July until further notice. Our Fleet Services, Account and Compliance teams are still working in the office and are available for all administrative enquiries via phone or […]
Guidelines when transporting a Safe Steps client. As a result of increasing feedback, we remind all Drivers that you play a critical role in the service delivered to our Safe Steps account and there are key things that you must avoid to ensure the needs of a Safe Steps client is met: ✕ Do not ask the client for any money […]
Want to reach your passenger without all the hassle? The Call Customer function lets you connect directly with your passenger. This saves time and provides both you and the passenger with some degree of certainty for a safe and easy pick-up. Watch the video below on how to use the feature! Remember, always introduce yourself first and speak clearly and politely. Your first contact with […]
TAKE ME THERE We understand many drivers want to work in specific areas, or want to work their way toward an area during, or towards the end of their shift. To help you cover more jobs, a new feature called Take Me There is now available on your iCabbi app. When the Take Me There feature is activated, you will only be offered jobs […]