Please be advised that effective 1 September 2019, Melbourne Airport is increasing its ground access fees for taxis as follows: Taxi Airport rank fee from $3.65 to $4.50 (including GST) Pre-book Taxi access fee from $3.00 to $4.00 (including GST) This increase will contribute to the delivery and maintenance of road networks, including managing congestion, […]
Category Archives: Notices
“The role of a taxi driver is to love all fares regardless of whether passengers are going short, long, doesn’t matter…” – Nick Abrahim, NSW industry body chief executive. https://www.news.com.au/finance/business/other-industries/uber-vs-taxis-taxi-drivers-refuse-to-drive-passengers-short-distances/news-story/5efe0d3c9a80699254f0318127489328
To our valued Operators & Drivers, As we continue to face fierce competition from ride sharing and other Booking Service Providers, Silver Top have been investing across the business, including great new technology to compete and look for passenger growth, to increase bookings, fleet wide. We have been working hard to better understand the needs […]
Drivers, when processing an In-App Payment Job, NEVER ask the passenger to sign or fill out an Account Docket. This is critical to your passenger’s convenient booking and travel experience in your taxi. If you are nervous about not having an Account Docket to give to your Operator, we suggest taking a photo of […]
On Wednesday, 17 April 2019, Silver Top Taxi launched an In-App Payment feature to our booking app which allows passengers to pay for their taxi trips within the app. This functionality provides passengers with a secure and efficient way of paying for their ride – saving both you and them time and convenience! As a Driver, […]
Drivers, Silver Top Taxi have recently terminated a driver from our network for deliberate fare refusal. Unfortunately, we received a serious complaint from Hotel Management of Quest on Dorcas Apartment advising that a passenger was denied transportation for what is considered a “local” fare. Understandably, the passenger and Hotel management are extremely disappointed and explained […]
Drivers, please be firmly reminded that disrespectful and aggressive behaviour towards Silver Top Taxi staff is unacceptable and will not be tolerated. We are closely monitoring Drivers who display disruptive behaviour, inappropriate language and misconduct towards staff, clients or external members of the public. Please be warned that disciplinary action will be taken immediately […]
*UPDATE* Drivers, Unlike the traditional radio channel where the Query Operator would call out your car number to bring you to channel, please be advised now, that the Operator will firstly request your car number. Please be understanding of this minor change as it allows us to process your request more effectively. From Tuesday, 26 March […]
DRIVERS! Did you know that you can let our Taxi Operators know that you’re available and looking for work? We’ve made it easy for you as a Driver to connect with an Operator and vice versa here on the portal. Simply go to the Shifts tab and click on Submit a Shift and fill out your […]
Silver Top Taxi Service Pty Ltd, in our capacity as a Booking Service Provider (BSP), is committed to delivering a safe and efficient Taxi service for all participants. As of today, 1 March 2019, in line with the Government regulatory requirements, we have implemented safety management systems, policies and guidelines, in compliance with the Commercial […]