Guidelines when transporting a Safe Steps client. As a result of increasing feedback, we remind all Drivers that you play a critical role in the service delivered to our Safe Steps account and there are key things that you must avoid to ensure the needs of a Safe Steps client is met: ✕ Do not ask the client for any money […]
Author Archives: Alice
Want to reach your passenger without all the hassle? The Call Customer function lets you connect directly with your passenger. This saves time and provides both you and the passenger with some degree of certainty for a safe and easy pick-up. Watch the video below on how to use the feature! Remember, always introduce yourself first and speak clearly and politely. Your first contact with […]
TAKE ME THERE We understand many drivers want to work in specific areas, or want to work their way toward an area during, or towards the end of their shift. To help you cover more jobs, a new feature called Take Me There is now available on your iCabbi app. When the Take Me There feature is activated, you will only be offered jobs […]
NEWSLETTER Fleet Services: […]
The Victorian Government has announced an increase to the passenger levy from $1 to $1.05 (excl. GST) per trip from 1 July 2021. Cabcharge have organised changes to the FAREWAYplus meter app to reflect the levy adjustment. To ensure the update is downloaded and activated correctly, please follow these steps anytime after midnight tonight: End shift (log off) on EFTPOS PIN […]
Make it personal with MY DRIVER The My Driver feature on our Silver Top app allows passengers to personalise their travel experience, by choosing you for every trip! Whether they make a booking with Silver Top or hail you on the street, you can ensure your passenger becomes a loyal customer. HOW IT WORKS: […]
Driver Fatigue Management Reminder Driver fatigue management is critical in providing a safe passenger transport. It also ensures your own safety and that of other road users and pedestrians. All Silver Top Drivers and Operators must be aware of their responsibilities and obligations to manage the risks associated with driver fatigue. The system change took effect on Sunday, June 13, […]
To ensure the timely processing of all your Cabcharge dockets, please lodge them within 2 weeks of the completed job date. Dockets may be rejected if lodged after this recommended period. Click to view Cabcharge Docket Guidelines.
While we are pleased to resume face to face service, the safety and well-being of our Driver Operator partners and staff remains our priority.WHEN VISITING THE OFFICE, PLEASE: Wear a fitted face mask at all times. Check-in using the provided QR code at Reception. Adhere to the physical distancing markings on the floor. Maintain minimal contact with […]